Delete your DoctorOne account

You can delete your account and personal data at any time.

In the app (fastest)

1. Open the app and log in.
2. Open the Options menu and tap Delete my account.
3. If anything is in the way (an upcoming booking, a pending refund, an unpaid payout or an unpaid charge), the app tells you what to clear first.
4. Confirm. Your account is then deleted after 30 days.

If you change your mind, just log in again within the 30 days. The deletion is cancelled and your account stays as it is.

If you cannot open the app

Write to [email protected] from any email address and tell us the phone number of the account. We will verify it is you, for example by a code sent to that phone number, and then start the 30-day deletion for you.

What is deleted, and what we keep

• Removed or anonymised: your name, date of birth, address, photo and other profile details, and your booking details such as patient name, phone and address.
• Kept as the law requires: payment, tax and accounting records (for 8 years), and records needed to settle disputes or legal claims. These no longer show your profile.

More detail is in our Privacy Policy.